If you are finding that the Addin is only saving emails to Durell in Draft status, rather than completely Sent; there is a change you can make to the addin to take care of this problem.
- Click on the Durell addin in Outlook. One of two windows will appear.
- If the “Durell Solutions – Which Record” window appears, click on Cancel. This will take you to the “Durell Solutions – Save Email” window. On this window, click “Setup”.
- Once in the Setup window, select the “Linking Emails” tab and tick the box that says “Use ID in body to match sent emails”